Privacy Policy
In this Privacy Policy (hereinafter – the Policy), we, Persikas ai MB, company code – 306536584, address V. Nagevičiaus g. 3, Vilnius, Republic of Lithuania, e-mail address – infopersikas@gmail.com (hereinafter – Persikas or we), explain how we, as the data controller, process your personal data when you visit our website www.persikas.com (hereinafter – the Website), use our mobile application (hereinafter – the App), contact us via social media, use our services under the Persikas.com rules (hereinafter – the Terms) or otherwise use our services.

By visiting, registering and ordering services on our Website, you entrust us with your personal data and grant us the right to collect, process and store it within the scope, by the methods and for the purposes set out in this Policy.

In this Policy you will find all information about what data we collect and process, what we use it for, how long we keep it and other important information. We hope you will carefully read this Policy and the Terms. If you do not agree with the Terms, this Policy or any of their provisions, we will not be able to provide you with the opportunity to use all or any of the services provided by Persikas.

Please note that both the Policy and the Terms may be amended, supplemented and updated.

If you have questions or requests, or you wish to exercise any of the rights provided in this Policy, you may submit such questions and requests by the methods specified in the Policy section “Request Handling Procedure”.

• - Your consent;
• - Our legitimate interest;
• - Compliance with legal obligations arising from and applicable to persikas.com;
• - Other legal grounds for processing personal data provided for in applicable laws.

The collection, processing and storage of your personal data is governed by this Policy, the Law of the Republic of Lithuania on the Legal Protection of Personal Data, and other applicable legal acts.

By providing on the Website your personal data as well as health-related data (health condition/illnesses, measurements, height, weight) which may affect the creation of nutrition plans, training plans, provision of learning materials or a decision not to create them, you agree that Persikas will manage and process such data in accordance with the purposes, means and procedure set out in this Policy and in legal acts.

What data do we process and why?

Registration for a personal plan, nutrition / weight-loss challenges, trainings / platform.
When you register for our services, order a nutrition plan, a training program or a subscription and agree to the Terms, you provide us with your questionnaire answers (which may include special categories of personal data related to your health, age, height and weight, target weight, physical activity, health disorders), as well as your first name and last name, e-mail address and phone number.

Based on your data, we create nutrition plans, send them to you, provide seminar and challenge materials, and send information about news related to our informational activities, recipes and articles.

For the purposes of subscribing to our services and providing them, we process your questionnaire information, as well as your e-mail address, phone number, bank account number and payment information, purchase history, as well as other registration information.

We also use the contact details provided in your questionnaire (e-mail) for service provision and communication with you, including responding to your inquiries and comments, providing you with important information about services, their provision and/or changes to this Policy, and contacting you.

We receive this data directly from you, and the legal basis for processing is your consent and the necessity to perform a contract with you. Providing certain registration data is mandatory; if you do not provide it, we will not be able to assess your individual situation and you will not be able to use our services.

We will process this data for as long as you use the services and for 5 years after your last visit to the Website or login to your account. We may keep your consent and evidence of it for a longer period if necessary to defend ourselves against claims, complaints or lawsuits made against us.

It is very important that the questionnaire data you provide is accurate and correct. If you provide incorrect (false) data, forget it, or fail to update changed data, it may be difficult for us to ensure service provision and there may be issues in exercising your rights. We will not be liable for any damage arising to you because you provided incorrect or incomplete personal data. The service provider has no possibility to verify the correctness of the data you provide. By accepting your registration questionnaire, we will assume that your data is accurate and correct and that all your consents are given voluntarily after thoroughly familiarizing yourself with this Policy and the Terms.

Issuing financial documents and fulfilling other legal obligations
We process your first and last name, as well as other data set out in this Policy, to the extent necessary to comply with obligations provided by law.
Legal basis – compliance with legal obligations or duties provided by law.
For this purpose, we will process data for as long as necessary to fulfill the legal obligations provided by law.

For direct marketing purposes
We may process your first name, last name, e-mail address, account information, purchase history, feedback about services and personal changes. We use this data to provide you with relevant news, notifications and offers.
Legal basis – your consent.
You may withdraw your consent at any time by contacting us at: infopersikas@gmail.com.

We will store your personal data for no longer than 2 years from receiving your consent. We may keep your consent and evidence of it for a longer period if necessary to defend ourselves against claims, complaints or lawsuits made against us.

Managing customer inquiries, complaints, requests and feedback
We process your first name, last name, e-mail address, the content of your inquiry (event you are contacting us about, its circumstances, date, place, your request, demand or feedback), your account information and other data related to the inquiry or necessary to resolve it / provide a reply (e.g., purchase data, photos, etc.).

We use your data only to properly and objectively examine your inquiry, provide you with the necessary information, answer your questions, and resolve your requests or demands. We may also analyze inquiry data to improve our operations and service quality, taking into account your opinion and suggestions.

Legal basis for processing – your consent expressed by contacting us and submitting an inquiry.

We process and store your inquiry and related data until we examine the inquiry, provide you with a response and implement the decisions made, and also for up to 6 (six) months after resolving the inquiry, but not shorter than:

• - Inquiries by e-mail – 6 months
• - Complaints – up to 5 years
• - Facebook private messages – 6 months

If a legal dispute is initiated due to the inquiry or there is a likelihood of such a dispute, we may store your data longer, until the limitation periods for filing a complaint or a claim provided by law expire and/or the final decision enters into force.

Managing social media accounts (e.g., “Facebook”, “Instagram”, “TikTok”, “LinkedIn”)
We may process the profile name, photo and reactions to the content we create or share (reactions, comments, shares) of users who communicate with us via our social media pages.

Legal basis – your consent. You have the right to withdraw your consent at any time by removing or deleting your communication or comment entries.

In some cases, we may process the information specified in this section based on our legitimate interest, for example, to investigate disputes between you and us.

Personal data processed for this purpose will be stored as long as our or your social media account is active, except where you express a wish to delete your data earlier from our social media accounts.

Administration of the Website and the App, functionality, statistical analysis
We may process your device data, which may include IP address, browser type and version, operating system, device type, screen resolution, as well as information about movement activity and your use of our Website and the App (i.e., traffic source, duration, pages viewed and navigation paths on the Website, as well as information about the time and frequency of your use of services).

We obtain such personal data using cookies and similar technologies. Legal basis – your consent. You have the right to withdraw your consent at any time by changing cookie settings in your browser.

Your personal data processed for this purpose will be stored for no longer than 2 years from the moment you provide your consent, or, where device data processing is based on our legitimate interest (e.g., for proper management of our website, mobile app and business), such personal data will be processed for as long as necessary to achieve our legitimate interest. More information is available in the Policy section “Cookies”.

After the expiry of the data processing and storage period set out in this Policy, we will destroy your data or reliably and irreversibly anonymize it as soon as possible, within a reasonable and justified period necessary to perform such action.

In order to assert, defend or resolve legal claims, we may process your personal data described in this Policy to the extent necessary to resolve a specific dispute or claim.
Legal basis – a legal obligation and/or our legitimate interests. Personal data processed for this purpose will be stored for as long as necessary to implement our legitimate interests and legal obligations (e.g., while court proceedings are ongoing, or in order to defend our rights, respond to claims, etc.).

Transfer of data to third parties
We may transfer your data for processing to third parties who help us provide and administer services, provide services related to managing customer inquiries and other auxiliary services. Such parties may include IT specialists, marketing service providers, accountants/finance specialists, customer support specialists, consultants, auditors, insurers, notaries, lawyers, etc. In each case, we provide the processor only with the data necessary to execute a specific assignment or provide a specific service.

Our engaged processors may process your personal data only according to our instructions and may not use it for other purposes or transfer it to other parties without our consent. They must also ensure the security of your data in accordance with applicable laws and written agreements with us.

Data may also be provided to competent governmental or law enforcement authorities, e.g., the police or supervisory authorities, but only upon their request and only where required under applicable law or in the cases and procedure provided by law, in order to ensure our rights, the security of our customers, employees and resources, and to submit, pursue and defend legal claims.

If we use website analytics services (e.g., Google Analytics) to determine how you use information provided on the Website, we may share anonymized data with third parties who use such information to evaluate website use, compile reports for website operators, and provide other services related to website and internet use.

The parties listed in this section may be established outside the Republic of Lithuania, the European Union (EU) and the European Economic Area (EEA). If we transfer your personal data to such parties, we will take all necessary measures required by law to ensure adequate privacy protection, including, where necessary, the signing of the European Commission-approved Standard Contractual Clauses for data transfers.

Direct marketing
If you agree, we will contact you by e-mail or phone to provide you with relevant news and offers (we may send newsletters, the latest information about our products and services, special offers, marketing campaigns).

You may opt out of receiving marketing messages at any time. You can do this by selecting the appropriate link in any of our marketing messages, by contacting us by the methods specified on our Website, or by e-mailing: infopersikas@gmail.com.

Please note that opting out of marketing messages will not stop messages that are directly related to the provision of our services.

Your rights

• Right of access to the data we process
  You have the right to obtain confirmation as to whether we process your personal data, and the right to access your personal data and information about the purposes of processing, categories of data processed, categories of recipients, the storage period, sources of data, etc.
• Right to rectify personal data
  If your data you provided to us has changed or you believe that the information we process about you is inaccurate, incomplete or incorrect, you have the right to request that such information be corrected, completed or updated.
• Right to withdraw consent
  Where we process your data on the basis of your consent, you have the right to withdraw your consent at any time and processing based on your consent will be terminated. In certain cases, this may mean that we will no longer be able to enable you to continue using our services.
• Right to lodge a complaint
  We always ask you to contact us first. We believe we can reach an agreement through good-faith efforts. If you are not satisfied with our proposed solution or, in your opinion, we fail to take the necessary actions, you have the right to lodge a complaint with the State Data Protection Inspectorate (Lithuania).
• Right to erasure (right to be forgotten)
  In certain cases provided by law (e.g., where processing is unlawful, you have withdrawn consent where processing is based on consent, the legal basis no longer exists, etc.), you have the right to request that we erase your personal data. To exercise this right, please submit a written request by e-mail to: infopersikas@gmail.com.
  
  Please note that in certain cases provided by law (e.g., where processing is necessary for compliance with legal obligations, for exercising the right to freedom of expression and information, or for the establishment, exercise or defence of legal claims), we may not be able to comply with your request to erase data.
• Right to restrict processing
  In certain cases, you have the right to restrict processing of your personal data (e.g., where you contest the accuracy of data, where processing is unlawful but you oppose erasure, and other cases provided by law). If processing has been restricted, we may continue storing your data, but we will otherwise process it only to the extent permitted by law.
• Right to object to processing
  You have the right to object, on grounds relating to your particular situation, to the processing of your personal data, but only where such processing is necessary for the purposes of our legitimate interests or those of a third party. If you object, we will stop processing your personal data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or processing is necessary for the establishment, exercise or defence of legal claims.
• Right to data portability
  Where we process data based on your consent and by automated means, you have the right to transfer such data to another controller. We will provide your requested data in a commonly used and machine-readable format, and, if you request and where technically feasible, we will transmit the data directly to another controller indicated by you. To exercise this right, please submit a written request by e-mail to: infopersikas@gmail.com.

Processing of minors’ personal data
Our Website and App are intended only for persons over 18 years of age.
If we have reason to believe that we process data of a person younger than the above age, we will delete such personal data. If you learn that your child has provided us with personal data without your consent, please contact us at infopersikas@gmail.com.

Request handling procedure
Upon receiving your request regarding the exercise of any of your rights, we undertake to respond without undue delay, but in any case no later than one month from receipt of your request, by providing you with information on the actions we have taken. In cases provided by law, taking into account the nature and complexity of the request, we may extend the deadline to the extent permitted by law. We will refuse to satisfy your request with a reasoned response where circumstances specified by law are established, and we will inform you in writing.

For all matters related to personal data processing you may contact us:
E-mail: infopersikas@gmail.com.
Postal address: Periskas MB ai, company code – 306536584, V. Nagevičiaus g. 3, Vilnius, Republic of Lithuania.

Data security
We use various security technologies and procedures to protect your personal information from unauthorized access, use or disclosure. Organizational measures include limiting access to authorized persons with a legitimate need to access personal data, signing confidentiality agreements, organizing trainings, adopting and implementing relevant policies and procedures. Technical measures include appropriate internet security tools, measures to reduce the risk of data loss, alteration or unauthorized access, access control and authentication measures, ensuring physical security, etc. Our suppliers are carefully selected and we require them to use appropriate measures to protect the confidentiality of your personal data and ensure the security of your personal information.

However, the security of information transmission via the internet or mobile communications cannot be guaranteed; any transmission of information to us by such means is at your own risk.

Cookies
Cookies are small text files stored on your device (computer, phone, tablet) when you visit our Website or use the App. Cookies help ensure the Website’s operation, security and login functionality, enable analysis of usage and, with your consent, allow us to provide personalized offers and advertisements.

When you first visit the Website, you are shown a cookie notice where you can choose cookie categories. You can withdraw or change your consent at any time by changing cookie settings (e.g., in the cookie banner on the Website or in your browser settings) and deleting stored cookies.

Below we provide cookie categories, their purpose and the list of cookies we use.

Necessary cookies are required for the Website to function properly and securely. They ensure basic features such as secure log-in, fraud prevention, session continuity and remembering your cookie consent choices. These cookies are usually set automatically and cannot be disabled via our cookie settings, because without them the Website would not function correctly.

Important: necessary cookies are generally not intended to directly identify you and typically do not store information that could be used to recognize you (e.g., your name or e-mail). However, certain technical identifiers (e.g., device or session ID) may be used to ensure security and functionality.

Analytics cookies are used to understand how visitors interact with the Website and/or the App. They help us see aggregated metrics such as the number of visitors, session duration, pages viewed, traffic sources, return visits, click trends, errors and performance indicators. This information helps us improve the Website’s content, usability, functionality and performance.

Analytics cookies are set only with your consent. If you do not agree or later withdraw consent, analytics may be less accurate, but this will not affect the Website’s core functionality.

Advertisement cookies are used to show you more relevant, personalized ads based on your browsing actions and interests. They also help limit ad frequency, measure campaign effectiveness (e.g., whether an action was taken after seeing an ad), build aggregated audience segments and improve marketing strategy.

Advertisement cookies are set only with your consent. If you do not give consent or withdraw it, ads may be less tailored to your interests, but this will not affect the Website’s core functionality.

How to manage cookies?
You can change your cookie preferences at any time on the Website (via cookie settings) or in your browser settings. You can also delete cookies that have already been stored. Please note that blocking necessary cookies may cause the Website to not function properly and some features may become unavailable.

Policy changes
We reserve the right to change this Policy at any time. All changes to this Policy will be published on the Website and, in the case of material changes, we may inform you by e-mail or by other means we consider most appropriate in the конкретā situation.

All changes to the Policy take effect from the day they are published on the Website.